Peran Front Office dalam Mengelola Keluhan dan Masukan Tamu di Montigo Resorts Batam. Journal of Tourism and Interdiciplinary Studies, [S. l.], v. 4, n. 2, p. 94–112, 2024. DOI: 10.51713/jotis.2024.4243. Disponível em: http://jotis.untrimbali.ac.id/index.php/JOTIS/article/view/43. Acesso em: 31 may. 2026.